Frequently Asked Questions
Everything you need to know about your plumbing project, orders, and shipping.
How long will it take for my plumbing fixtures to arrive?
Standard shipping typically takes 3-5 business days. For oversized items like bathtubs or water heaters, freight shipping may take 7-10 business days depending on your location.
Are your products compliant with local building codes?
Yes, all our products meet or exceed UPC (Uniform Plumbing Code) standards and are lead-free compliant where applicable. We recommend checking with a licensed plumber for specific local requirements.
What is your return policy for installed items?
For safety and hygiene reasons, we cannot accept returns on items that have already been installed or connected to water lines. Unopened items in original packaging can be returned within 30 days.
Do you offer bulk discounts for contractors or large renovations?
Absolutely. We offer competitive trade pricing for licensed professionals and volume discounts for large residential or commercial projects. Please contact our sales team for a custom quote.
What should I do if my porcelain or ceramic item arrives damaged?
Fragile items should be inspected immediately upon delivery. If you notice any cracks or chips, please take photos and contact our support team within 48 hours to initiate a free replacement.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and specialized financing options like Affirm for larger equipment purchases.